The 7-Step Journey
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Step 1
A Lead Comes In
Someone reaches out — through the DentIQ estimate form, a text to the business number, the website chat widget, a missed call, or a marketing opt-in. The system immediately knows who it is and where they came from.
DentIQ Form
Vehicle + damage + estimate range already captured
Inbound Text
Customer texts the business number directly
After a Call
Retell voice call ends → Gabby follows up by text
Website / Form
Widget or opt-in page → conversation starts in SMS
🤖
Step 2
Gabby Opens the Conversation
Within seconds, Gabby — Dent Time's AI front desk — sends the first message. She already knows what she can from the lead source. Her opener is personal, not generic. If they came through the DentIQ form, she references the vehicle and estimate range. If they texted cold, she asks what's going on with their car.
Example — DentIQ Form Lead
"Hey Sarah! This is Gabby from Dent Time — I saw your 2022 RAV4 came through with what looks like a couple of door dings. We can usually handle that for $150–$300. Want to get a closer look and lock something in?"
🔍
Step 3
She Qualifies the Job
Gabby gathers what she needs to give the customer a real answer — vehicle info, where the dent is, how big, whether the paint is cracked. She asks for photos so Myke can give an accurate estimate. Once photos arrive, they're saved automatically and Myke gets notified right away.
🚗Year, make, model of the vehicle
📍Location of the damage (door, hood, quarter panel…)
📏Size and severity — one dent or multiple?
🎨Is the paint cracked or just pushed in?
📸Photos requested → uploaded → Myke notified via Telegram
💬
Step 4
She Handles Any Hesitation
If the customer pushes back — on price, timing, trust, or wanting to talk to their spouse — Gabby doesn't bail. She listens, asks a real follow-up question, and responds with the truth. She's not trying to close anyone. She's helping them decide. Only if they're still on the fence does she offer a small courtesy adjustment for new or returning customers.
Price concern
Need to ask spouse
Not sure PDR works
Not ready yet
Got a cheaper quote
Example — Price Objection
"Totally get it — the estimate felt higher than you expected. Just curious, what were you thinking it would run? PDR preserves your factory paint and doesn't show up on CarFax — but let's see if the numbers make sense for you first."
⏱️
Step 5
Timers Keep the Lead Warm
If someone goes quiet, the system doesn't forget about them. A 10-minute follow-up fires automatically if there's no reply after the first message. If photos were requested and never sent, a reminder goes out 24 hours later. These run in the background — Gabby handles them without anyone touching anything.
10-Minute Nudge
No reply? Gabby checks back in. Most leads go cold within 30 minutes.
24-Hour Photo Reminder
Asked for photos but none came? Friendly reminder fires the next day.
🤝
Step 6
Gabby Hands Off to Myke
When the customer is ready to talk numbers or wants to schedule — or when the job is complex enough that a specialist needs to look — Gabby steps back and brings Myke in. She doesn't just say "hold on." She carries the context forward so Myke walks in knowing exactly what's going on.
Telegram Alert to Myke
Instant message: customer name, vehicle, damage, photos, and full conversation thread
War Room Card
Lead appears in the admin panel ready for Myke to review and respond
Gabby's Handoff Line
"I've given you what I know — Myke can see it in person and lock in a real number. Let me get my specialist on it."
✅
Step 7
Myke Closes the Deal
Myke takes it from here — confirms the estimate, schedules the appointment, and gets the car in. Because Gabby did the qualifying work upfront, Myke is only talking to people who are actually interested and already know what they're getting into.
Appointment Booked
Customer comes in at the agreed time. Myke does the repair. Car leaves looking brand new.
Not Ready Yet
Lead is saved with full context. When they come back — hours, days, or weeks later — Gabby remembers everything.
Every Lead. Every Time.
Nothing Falls Through the Cracks.
Gabby runs 24/7. Timers fire automatically. Myke only steps in when a lead is warm, qualified, and ready. The whole system runs in the background — no manual follow-up, no missed texts, no cold leads.
~Seconds
First Response
24/7
Always On
0
Leads Forgotten
35+
Years PDR Knowledge